West Nashville urgent care clinic separates patients to provide safe environment

March 24, 2020 - Complete Health Partners, located in the Nashville West shopping center, has implemented curbside evaluation and treatment of all respiratory illnesses in response to the COVID-19 health crisis.

The new service model allows sick patients with respiratory symptoms to receive the care they need while staying in their car. This reduces the potential spread of COVID-19 and allows other patients to seek treatment in a safe environment. The clinic's waiting room is reserved for those who have other urgent care needs, such as stitches, x-rays and treatment for non-respiratory conditions.

"Our clinic model has always been built on reducing unnecessary demand on Emergency Rooms and that need is more present today than ever," said Dr. Ty Babcock, owner of Complete Health Partners. "People haven't stopped having accidents or injuries or getting sick with other illnesses. In fact, this continues to be an extremely active flu season. Unfortunately, we know that the demand on our local hospitals is likely to increase substantially in the weeks ahead before this pandemic subsides. Every patient we can treat outside the ER allows those healthcare workers to better focus on patients with life-threatening conditions."

Dr. Babcock is a Board-Certified emergency medicine physician who served his residency in the Vanderbilt University Department of Emergency Medicine.

Testing for COVID-19 is available at Complete Health Partners, but only for those seeking medical attention through an urgent care visit and only if the patient meets the current guidelines for testing. Due to the nationwide shortage of COVID-19 tests, patients without respiratory symptoms are not eligible for testing based on guidance from the Tennessee Department of Health.

"If you are having symptoms that you would not normally seek medical attention for, we encourage you to follow the CDC guidelines and stay home. It's important during this crisis that we reserve medical care for those who need it," Dr. Babcock said. "If you are unsure, we can first screen you through a telemedicine visit."

Complete Health Partners is offering telemedicine screening consults for those concerned about COVID-19, but who are unsure if they need to come in for testing. Those meeting screening requirements via telemedicine will be expedited through the testing process at the clinic. More information can be found online at https://completehealthpartners.com/coronavirus-nashville/